Refund Policy

Last updated: September 26, 2026

Talk to Data is a product of LogicGridz LLC. This page is the full refund policy referenced in our Terms of Service. If anything here conflicts with the Terms of Service, the Terms of Service controls.

1. 7-Day Satisfaction Guarantee

If you're unhappy with the Service within the first 7 days of a new paid subscription (your first paid subscription on that account), contact us for a full refund of that payment. This applies once per customer — see Section 4.

2. Monthly Plans

• Cancel anytime from Governance > Billing, or by emailing support.
• Cancellation stops future billing. You keep access through the end of the billing period you already paid for.
• No partial-month refund outside the 7-day guarantee in Section 1.

3. Annual Plans

• Full refund available within the first 30 days of an annual purchase (this supersedes the 7-day window in Section 1 for annual plans specifically — you get the longer of the two).
• After 30 days, annual plans are non-refundable; access continues through the end of the paid annual period even if you cancel auto-renewal.

4. One Refund Per Customer

Refunds under Sections 1–3 are limited to one per customer (per organization). If you've already received a refund on a prior subscription, subsequent subscriptions on that account or organization are not eligible for a further refund under this policy — you can still cancel to stop future billing.

5. What's Not Covered

• Costs you incur directly with your own AI provider (Anthropic, OpenAI, Google, DeepSeek) under BYOAK — those are billed by the provider, not us, and are outside this policy.
• Add-on usage or one-time services explicitly marked as non-refundable at time of purchase, if any.

6. How to Request a Refund

Email [email protected] from the email address on your account, with your organization name and the reason for the request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and typically post within 5–10 business days depending on your bank.

7. Effect of a Refund

Approving a refund under Section 1 revokes access to paid features immediately; your account reverts to the free tier. Refunds under Section 3 (annual, within 30 days) also revoke paid access immediately upon refund.

8. Contact

Questions about this policy: [email protected]